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Mystery Shops
Can’t get to all your markets? We can!
How about an operations check up? Think you have underperformers or overperformers? Now you’ll know!
- See your operation from a customer’s perspective
- Nationwide reach – Over 100 markets
- Web site reports – updated in a timely manner
- Report Recap – surveys with detailed synopsis of reports, including photos if necessary
- Improve employee morale: Evaluation reports can help you reward your good employees
- Customer Satisfaction: Receive higher levels of service when your employees are aware of the secret shopping service
- Control Theft: Are all items being accounted for in your computer systems? What is your staff doing when management is elsewhere?
- Increase Sales: Is your staff selling your product to the best of their abilities?
- Increase profits: Operate a well-trained staff and maintain your customer base. Sell! Sell! Sell!
- Keep customers coming back: By examining detailed information regarding your customers’ views, you can accommodate your customers’ needs
Mystery Shoppers will judge:
- Quality, service, cleanliness
- Hospitality and salesmanship
- Integrity
- Safety
- Who looked at me?
- Who smiled and thanked me?
- Did I feel special?
- Was I helped in a timely and responsive manner?
Additional Mystery Shopping Packages Offered:
- Basic customer service evaluations
- Employee integrity evaluations
- Telephone evaluations
- Sales technique evaluations
- Product knowledge evaluations
- Discrimination evaluations